Case Study

See How Our Biggest Client Utilized Helpnaut's Organisational Toolsuite

To Revolutionize their Employee Onboarding and Collaboration, System Uptime and Customer Experience.

Check Out The Case Study

Helpnaut Blog

A place for Learning, Discussions, Tutorials and Release Notes.

Picture of a knowledge base software

Why a Knowledge Base System is More Important in 2024 Than Ever

AL
Alex Lake
7 Min Read
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Great Resources For Remote Workers

SM
Salma Michales
5 Min Read
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What is Collaboration as a Service (CaaS) ?

NR
Nathaniel Rodriguez
4 Min Read
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Boosting Collaboration and Success with Online Sticky Notes

NR
Nathaniel Rodriguez
3 Min Read
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How To Conduct Proper Employee Satisfaction Surveys

NR
Nathaniel Rodriguez
6 Min Read
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Software Uptime Monitoring in Customer Satisfaction and Revenue Protection

SM
Salma Michales
6 Min Read
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Fostering Collaboration in Remote and Hybrid Work Configurations

NR
Nathaniel Rodriguez
6 Min Read
Screenshot of a knowledge base portal

The Role of Help Desk Knowledge Bases

NR
Nathaniel Rodriguez
2 Min Read
Image of employees during onboarding

Best Practices for Quick Onboarding

NR
Nathaniel Rodriguez
5 Min Read
Image of employees sharing feedback

The Power of Insight: How Feedback Unveils What Your Customers Truly Want

SM
Salma Michales
4 Min Read
Image of employees during sprint planning meeting

Perfecting Spring Planning, Best Practices for Effective Meetings

AL
Alex Lake
5 Min Read
Stock image of a knowledge base software

Tips on getting started with creating an effective External Knowledge Base

AL
Alex Lake
8 Min Read
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A Guide to Creating Employee Performance Check and Survey Templates

AL
Alex Lake
7 Min Read
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Navigating Success: Key Customer Satisfaction Metrics for Business Excellence

AL
Alex Lake
7 Min Read
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Writing Technical Documentation For Customer Self Service

SM
Salma Michales
7 Min Read
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The Importance of a Secure Internal File Sharing Space

SM
Salma Michales
4 Min Read
Image of employees holding hands

Elevating Organizational Performance: The Power of a Holistic Approach to Collaboration

SM
Salma Michales
5 Min Read
Image of employees taking an NPS score survey

The Vital Role of Regular Net Promoter Score (NPS) Surveys

NR
Nathaniel Rodriguez
7 Min Read
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Speeding up Employee Onboarding with a Structured Internal Knowledge Base

SM
Salma Michaels
6 Min Read
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Harnessing The Power of AI for Writing Articles And Customer Support

NR
Nathaniel Rodriguez
4 Min Read
Stock image of employees having a meeting

Mastering Scrum Meetings: Navigating Timeboxes and Ensuring Inclusive Participation

SM
Salma Michales
6 Min Read
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The Crucial Role of Proper On-Call Duty Rotations in Rapid Response

NR
Nathaniel Rodriguez
5 Min Read
Stock image of employees in a call center

Elevating Customer Support: Best Tips for Excellence in the Call Center

AL
Alex Lake
6 Min Read
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Unveiling Truth: The Crucial Role of SEO in Unearthing the Right Answers

AL
Alex Lake
7 Min Read