Welcome To
Your New
KnowledgeBase.
Your Knowledge, Your Vision, Your Way.
Fully Customisable Knowledge Base Portal Tailored To Your Every Business Need
Try For Free
TRUSTED BY INDUSTRY LEADERS
Your Next Step
In Customer And Employee Care Starts Here
External Knowledge Base
Less support calls, higher customer satisfaction.
Internal Knowledge Base
Better Employee Onboarding. Structured Knowledge Standardization.
Discover The Features
Everything your users and customers need from a Knowledge Base, in one place.
Your Internal and External Facing Knowledge Base: Shine in Customer Support, Excel in Employee Management.
SEO Optimized Knowledge Base Results
Upon establishing your fresh Helpnaut knowledge base account, we proactively inform Google's search engine and submit a new sitemap featuring your Helpnaut account's location and particulars. Typically, Google requires a span of a few weeks to diligently crawl through the site, ultimately showcasing your data prominently among the top results in Google search.
What makes Helpnaut
The Best Knowledge Base Software
?Personalized Knowledge Base
,
Custom FAQ Page
,
AI Assisted Processes
Knowledge Base Monitoring, Insights and Analytics
Absolute Customizability
Tailor your unique knowledge repository and craft a distinctive FAQ page at unbeatable prices. Elevate your brand's presence with our stunning preset themes, and infuse it with a touch of your brand's essence for an unparalleled online identity.
AI Powered Article Coauthor
Employ our AI Coauthor to enhance your Knowledge Base Articles by enriching or summarizing your text, fact-checking, and ensuring grammatical accuracy. This will significantly contribute to elevating the overall quality of your articles, leading to improved user experience.
Custom Contact Us Page
Design your personalized contact us page, specifying the custom fields you wish to showcase to your users. Get email notifications for new contacts and effortlessly navigate these inquiries through the Ticket Manager.
Article Manager Panel
Monitor the performance of your articles and observe the trend in bounce rates, adjusting your strategies accordingly to deliver content that caters to the specific needs of your readers. Define your own dispositions and allow your readers to help you help them.
Privacy and Security
Secure confidential files and articles by organizing them into private folders, ensuring they remain inaccessible to the public. Grant exclusive access only to authorized users. These folders can be used as buckets for the internal team.
Templates
Utilize article templates to establish a predefined format for each article within a specific category. This streamlined approach not only accelerates the initiation of articles but also ensures a standardized structure for content creation.
Custom Feedback Dispositions
Establish personalized dispositions to enable precise user feedback for your knowledge base articles. Monitor these dispositions over time and enhance the quality of your articles based on valuable insights and input.
FAQs
Customize Frequently Asked Questions (FAQs) tailored to your page.
Recently Deleted
Recently deleted files and articles will be retained for up to 30 days before permanent deletion.
Blazing Fast Results
Our Custom Built Caching Mechanism ensures quick search and load times of all your Knowledge Base Articles and their contents, wherever you, your customers or your employees might be in the world.
Knowledge Base
Customers And Employees
Power Of AI
The Source Of Truth
Organizations benefit significantly from knowledge base software as it streamlines information management, enhances accessibility, and promotes efficient collaboration. The software ensures a centralized repository of knowledge, making it easier to organize and retrieve information.
Fit Your Brand
Conform and customize the design of your knowledge base to your brand and set yourself apart in the market. Foster customer recognition, and build trust. A unique brand identity helps establish a strong market presence and enables consumers to easily distinguish the organization from competitors.
Instant Search
Our search engine enhances information retrieval, saves time for employees and customers, and improves overall operational efficiency.
Internally and Externally Oriented
Our knowledge base serves as a versatile tool, functioning both as an internal resource for swift employee onboarding and standardization and as customer-facing software that empowers clients to independently seek solutions. It not only expedites the onboarding process and ensures consistency among employees but also encourages customers to find answers autonomously, thereby reducing incoming call and ticket volumes. This dual functionality enhances operational efficiency internally and improves customer experience externally, making our knowledge base a valuable asset for organizations seeking streamlined processes and increased self-service capabilities.
Sculpting Success with Knowledge
Your Knowledge, Our Canvas
These examples have been created using our Theme Selector and Preference Editor in minutes.
There are over 300 individual points of customization, allowing for a virtually limitless number of possibilities.
Your Custom Knowledge Base Portal comes with customizable FAQ pages and questions, as well as a custom Contact Us form for seamless customer care.
WHERE IT ALL COMES TOGETHER
Check Out Other Helpnaut Apps
YOUR COMPLETE ORGANISATIONAL TOOLSUITE
Frequently Asked Questions
Try Now, Commit Later
A knowledge base serves as an interactive digital repository, providing self-service access to comprehensive information related to a product, service, department, or specific topic.
Register for our complimentary two-week trial with no credit card info required. Our step-by-step wizard will guide you through crafting your initial knowledge base in just five minutes. Gain insights from example articles that will instruct you on creating your own. For the remaining content, entrust our AI to assist you in elevating them to excellence.
Yes ! Register for a free trial with no credit card info required and invite your team members. During the Free Trial You will have access to the full Toolsuite, then you can decide what you want to continue your paid plan with.
